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KMID : 0926620170220030133
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Korean Journal of Hospital Management
2017 Volume.22 No. 3 p.133 ~ p.143
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The Influence of Inpatient’s Experience on Hospital Recommendation Intention - Focusing on the Moderating Effects of Health Condition -
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Lee Kyoung-Sook
Kim Jeoung-Ae
Lee Wang-Jun
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Abstract
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Purpose : This study is to analyze the inpatients`s experience of medical services provided by hospital including medications, treatments, and environment. Based on the results of surveys conducted as part of the inpatient experience evaluation in A hospital in Goyang, Gyeonggi province.
Methodology : A sample of 300 adults aged 19 years or older who had more than one day of hospitalization was selected. The questionnaire was conducted from April 3rd to June 21st, 2017 by telephone.
Findings : It is found that recommendation intention influenced by medical services, hospital environment, medication treatment process. but it turns out that there is no moderate effects of health condition between patient`s experience and recommendation.
Practical Implication : In order to improve the inpatient experience, there should be a way to improve experience in providing patient-centered services in the hospital`s environment, medication and treatment.
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KEYWORD
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Patient Experience, Patient-focused Care, Inpatient, Recommendation Intention
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